Alex Pyyaho
Authentication suddenly stopped working, opened google play to see there was a pending update that would not go forward, so I had to cancel it. The update then disappeared completely and I was stuck with a non working ID, so I reinstalled and now I have to go through the activation process again and wait for Nordea to send another activation code?? What a stupid system
2 people found this review helpful
Nordea Bank Abp
January 22, 2024
Hi Alex and thank you for your feedback! Sorry to hear about your troubles with the Nordea ID-app.. 😕 One option would've been clearing the cache of Google Play -store (in device settings), if the store refuses updates, but if you've deleted the app, it requires the reinstallation unfortunately. -Antti
Martin Hendrik Mutt
- Flag inappropriate
- Show review history
an (irresponsibly pushed) update caused considerable grief. existing instance started falsely claim that device had no internet connectivity. in reality its the device not connected to _mobile_network_ that makes the app to fail now. maybe banking apps shouldn't be autoupdated at all. p.s. apparently there was a complaint about app no longer working when device in flight mode (wifi connectivity notwithstanding) already in 2022!
8 people found this review helpful
Nordea Bank Abp
October 24, 2022
Hi and thank you for your feedback! All your feedbacks will be forwarded. Sorry to hear about troubles regarding this. Have you contacted our customer service about this? Please call 0200 70 000 (from abroad +358 200 70 000, Mon-Fri 8.00-18.00, local rates apply) and an advisor can take a look into this with you. -Piia
Adriano Almeida Rocha
- Flag inappropriate
- Show review history
Unreliable app and horrible technical assistant. It uninstall during the update, and now I cannot login back. Ridiculous! I order a new activation and pin number, but God knows when it will arrive. The first issue was that the application wasn't creating the QR-code. Now it is, but I am logout. Great! 👍 Fantastic! Nordea needs to work on it. It is fine to focus on security, but it is better when it doesn't create inconvenience for the customers.
21 people found this review helpful
Nordea Bank Abp
January 7, 2022
Hi Adriano and thank you for your feedback. How does this appear or do you receive any error message, when trying the activation via QR-code? Could you please message us in social media (Facebook or Twitter as an example) and we could take a closer look into this together. -Antti